Why Lessons Aren't Learned.
And how we're solving it with 5 steps.
Collecting Data. No one likes to admit failure or making a mistake, and this can deter people from submitting good lessons.
Take the barriers away that prevent people from submitting incidents.
The two best ways we've found is the small task of creating a non-punitive culture. (Kidding it's a bit of work).
The other way is making submission of incidents anonymous.
All Lessons Are Not Created Equal. In most databases all lessons are weighted evenly, leaving the user with many irrelevant lessons.
We rank our lessons, and allow you to do the same.
Quit filling your database with lessons where nothing can be learned or prevented.
Quality over Quantity.
Get Specific. Many lessons use non-actionable steps, and don't make for a good plan forward.
Do not use the words "Be safer", that helps no one.
Get Specific on what needs to happen to prevent the event. If you cannot. Get it out of there.
Think about what actions to take.
Avoid the Black Hole. It can be daunting to look for the specific lessons that apply to you.
Have a good filter system. Our system filters down by #tags. You can continue searching through #tags to find exactly what you're looking for.
Link to each lesson. When creating procedures you can link to each lesson and save it for later.
Put it in the hands of everyone, not just people in the office. Get it our app and share lessons.
Truly Retain. Constantly review all of the lessons.
People need reminders more than being taught.
Gamify this process. It doesn't have to be a dread.
Daily lessons, and daily activities.
Reward the daily user.
Below is the link to the study which helped us think about our process!